Cruise Ship Reviews : Viking River Cruises Reviews|
Viking Embla reviews
|Average customer rating:|
2.85 / 5
|Average Rating based on 2 Reviews:|
|Value For Money||2.50|
|Staff and Service||3.50|
Viking Embla itineraries and information
Quality of food downhill after 4- 5 days on river., August 15, 2015
|dxcc320 saw things this way:|
|Value For Money||3|
|Staff and Service||3|
Pros: Interestinjg ports, good variety of shore excursions.
Cons: Poor food after 4-5 days. Danube was 'low" at some ports--little or no help .
Departure port: BUCHAREST
Region visited: Europe
Cabin category: Balcony
Cabin number: 213
Good for children: No
Good for teenagers: No
After the first 4- 5 days the quality of the food served went downhill. At some ports the Danube was "low" and my wife who needs assistance in embarking/ disembarking received little or no assistance from the crew.
Never Again. Late changes to cruise involving a B grade bus tour instead, February 28, 2014
|canong11 saw things this way:|
|Value For Money||2|
|Staff and Service||4|
Pros: Seeing Budapest lit up at night whilst cruising into port
Cons: Poor onshore excursions and very unorganized
Date of cruise: June 1, 2013
Departure port: Amsterdam
Region visited: Europe
Cabin category: Balcony
My wife and I flew from Australia in Business Class on the 10th of June 2013 as part of four months travel throughout Europe beginning with a two-week Viking River Cruise from Amsterdam to Budapest. The Viking River Cruise was the beginning of our journey which was supposed to allow us to relax onboard for two weeks, before embarking independently for three and a half months throughout Europe.
Everything was booked and paid for accordingly prior to leaving Australia. Six days prior to flying out of Australia, I discovered on SBS news on the 4th of June that there was flooding occurring in and around Bohemia so I emailed both Vacations To Go (who we booked the river cruise with) and Viking River Cruises to get an update as to what was going to happen as a result and that my wife and I were not interested in an altered bus and river cruise scenario at the last minute.
We wanted information sooner so we could have the time before flying out of Australia to plan an alternative cruise which was not going to be affected by the floods, for example, sailing through the fjords of Denmark, Sweden and Norway as we were going to be in Amsterdam. We were offered a last minute cancellation or a 50 percent credit voucher of the total amount paid (non-transferable) to be used within 12 months on any future Viking River Cruise.
We made both Viking and Vacations To Go very clear that we were not in a position to look at a future cruise as my wife has melanoma Cancer and this trip was the trip and was planned accordingly. We asked both organizations if we took up the cancellation offer what was the actual amount that we would be refunded, who would be refunding the money and when would the refund amount be credited so we could plan alternative arrangements as we only had few hours before having to check out of our hotel in Amsterdam. We would be left with a two-week hole in our itinerary in the middle of a European summer with no place to go and a $13,923 hole in our budget!
We even went to the vice president of Viking River Cruises as we were instructed to by Vacations To Go and to date, haven't even got a reply. Viking wanted to know from Vacations To Go what amount we had paid even though the amount was paid via AMEX directly to Viking?
We did not get answers regarding the cancellation so we were left with no option but to board the Viking Skadi on the 22nd of June 2013 and sail to Frankfurt before being bused around which was not part of our plan. All of this email dialogue was taking place after 2 a.m. Amsterdam time and we were due to board that day! Still to this day we are none the wiser and, in fact, got an email from the Customer Service Manager of the Australian branch of Viking River Cruises on August 23rd which stated that as the cruise proceeded in a modified form had we in fact cancelled, we would have forfeited all monies paid which amounted to $13,923.
So our decision to board the vessel was totally justified, what else could we have done? We have subsequently asked both organizations to consider giving us the credit voucher amount back in monetary terms but they have ignored our requests and the sensitivity of our situation. We both feel that we were given a false sense of a credit when in fact they had no intention to cancel as they were only ever going to do a combination bus and river cruise and as they had a captive audience, they had all the cards stacked in their favor and used them accordingly.
The modified land portion of the river cruise (four days and nights), included a bus tour with accommodation and food that was appalling and of a two-star rating. We had paid for a five star vessel with cabin that included a private balcony.
All my wife and I wanted was the actual information regarding money back so we could make the decision earlier and avoid what was and has been the worst travel experience both of us seasoned travelers have ever endured.
Fellow travelers: " You have been warned"....If traveling with Viking, "Travel at your own peril"